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Shipping

Where are you located and is English your native language?

Piedmont, South Carolina, USA and yes, English is our native tongue.  Pour les francophones, je suis aussi capable de communiquer en francais.

How long will I have to wait to receive an item that I order?

 If the item is in stock and not pre-ordered by others, then it will go out either that day or the next business day via UPS or USPS, whichever is cheaper.  It will take between 2 and 4 business days to reach you depending on how far you live from South Carolina.

Misc

Why do S.T.A.T.E.S. prices appear to be higher than Tech Studio prices on their website?

The prices at S.T.A.T.E.S. include the cost of shipping from Russia.  The advertised prices on the Tech Studio site do not include shipping which is $100 for the K02 Wranglerstar kit and similarly $30 to $50 for even the smallest accessory.  Furthermore, your bank will likely charge an additional 3% foreign bank transaction fee if purchased from them.  Finally, with S.T.A.T.E.S. your card is not charged until your item ships to you.

Why doesn't your catalog have silicon carbide stones?

Because the abrasive holder of the K02/K03 accepts a wide range of stones from 5 3/4 inches to 7 3/4 inches that are 1 inch wide, you have many sources other than us to purchase your stones.  Because the holder accepts 90 degree stones as well as 45 degree backer blanks, you can save money by using unmounted stones.  If you choose to use unmounted stones, remember to put protective tape on the steel support beam beneath the stone to prevent excessive wear of the holder.

Purchasing

Do you sell to Canada and Australia?

Yes, if the customer agrees to fill out all the customs paperwork and pays for shipping.  Shipping via UPS costs about $50 for Canada and $115 for Australia.

Why should I buy accessories from S.T.A.T.E.S.?

We make bulk purchases of accessories and spread the $100 shipping cost from Russia across the quantity.  We ship via UPS or USPS the next business day.  You can save money.  For example, a reinforced spring for a K02 single clamp would cost $8 + $30 to $50 from Tech Studio and take 1 month to arrive at your home.  With us, it would cost $9 + $2 first class US mail and arrive in a few days.

If I buy a system directly from Tech Studio how do I get support?

Please contact Tech Studio via e-mail with your support needs.

Account

Creating User Account

This help document details instruction on how to create an account, reset your password and ultimately login.

Creating User Account

  1. On the home page click the login button in the upper right-hand corner.
    create_user_1.png
  2. On the login page click "Create new account".
    create_user_2.png
  3. Fill in the new form:
    1. Your Username.
    2. A valid E-mail address.
    3. Answer the math question field.
    4. Press Enter.

    create_user_3.png

  4. After you have completed the registration form you will receive a confirmation e-mail (See image below) with a first time login link.
    create_user_4.png
  5. After clicking the link you will be redirected to the one-time login information screen, click the "Log in" button.
    create_user_4_1.PNG
  6. Once in your account setting do the following:
    1. Verify your E-mail address.
    2. Type in your desire Password.
    3. Verify the strength of your password and modify as needed.
    4. Type in your Password again for confirmation.
    5. Verify your Time zone and modify as needed.
    6. Click the "Save" button.

    create_user_4_2.PNG

  7. Congratulations Your account has been created.
You should receive your confirmation e-mail within a few minutes although sometimes it takes a bit longer. if you don't see your confirmation email check your spam folder.
If after a while and checking your spam folder you don't receive the confirmation e-mail you can request a new password using the steps below. if you still don't receive the e-mail please contact the site admin using the form at the end of the page.

Resetting Your password

  1. On the home page click the login button in the upper right-hand corner.
    create_user_1.png
  2. On the login page click "request new password.
    create_user_2_3.png
  3. Fill in the new form:
    1. Fill in your Username or E-mail address.
    2. Answer the math question field.
    3. Click the "E-mail new password" button.

    create_user_5.png

  4. After you have completed the password request form you will receive a confirmation e-mail (See image below) with a one-time login link.
    create_user_6.png
  5. After clicking the link you will be redirected to the one-time login information screen, click the "Log in" button.
    create_user_4_1.PNG
  6. Once in your account setting do the following:
    1. Verify your E-mail address.
    2. Type in your desire Password.
    3. Verify the strength of your password and modify as needed.
    4. Type in your Password again for confirmation.
    5. Verify your Time zone and modify as needed.
    6. Click the "Save" button.

    create_user_4_2.PNG

  7. Congratulations Your account password has been reset.

Login in Into Your Account

  1. On the home page click the login button in the upper right-hand corner.
    create_user_1.png
  2. Fill in your Username and Password. 
  3. Click "log in".
    create_user_2_2.png
  4. Upon login, you will be redirected to your account page, where you can see your orders and/or edit your settings.
    create_user_7.PNG
  5. Welcome to your account.